First Mutual Holding Co Job Opportunity – Float Teller

First Mutual Holding Co Job Opportunity – Float Teller

First Mutual Holding Co Job Opportunity – Float Teller

The Teller is responsible for handling customer accounts, opening and closing accounts and processing transactions.

Requirements – Teller

Duties and Responsibilities:

Provides excellent customer service by processing customer transactions; answers customer inquiries both in person and on the telephone including Customer Relationship Center Support; follows-up with customers as necessary.

  • Operates Teller window; maintains acceptable outages based on the Branch Operation Guidelines; maintains appropriate cash limits; follows policies and procedures to ensure compliance for branch audits.
  • Opens and closes deposit accounts and services with accuracy and in accordance to bank policies and applicable regulations; acts as a backup to the head teller by assisting with overrides and coaching new tellers.
  • Cross-sells bank’s products and services by using insights gained about the customer’s needs; provides investment, mortgage, business banking referrals; follows up on referral opportunities.
  • Assists in performing back office duties which includes completing branch reports, balancing the ATMs, processing night/mail deposits, and filing.
  • Assists in shared Customer Relationship Center responsibilities.
  • May float to other bank branches as needed.
  • Other duties as required.

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Necessary competencies:

  • Accountability
  • Change Champion
  • Coachability
  • Communication
  • Detail Orientation
  • Organizational Savvy
  • Process Oriented
  • Service Orientation

Technical Expertise – Teller

  • Experience in retail banking is preferred.
  • Experience in customer service is preferred.
  • Experience in financial services or banking is preferred.
  • Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Cleartouch, OnBase, various government and investor software/web portals is preferred.

Education and Experience

  • Education: High School Diploma or equivalent is required; Bachelor’s degree is preferred.
  • Certification: [Float positions] Valid driver’s license is required.
  • Years of experience: 0 to 2 years is required.
  • Years of experience supervising: None.

Physical Environment

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  • While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • The noise level in the work environment is usually quiet to moderate.
  • This position is performed in an office setting, able to work days and hours branch offices are open. Able to work overtime as directed.

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